Bridging the Culture Gap in Healthcare Mergers

Jeff Chan
TalentMap, 2012

A case study written in partnership with Unison Health and Community Services.

Under pressure to rein in costs, Canadian healthcare providers are turning to a variety of means to deliver services more efficiently. One strategy has been to merge. While the hospital mergers since the Ontario Health Services Restructuring Commission recommendations have had mixed results, the voluntary merger of two community health providers – Toronto's New Heights Community Health Centres and York Community Services – has been an unqualified success.

Indeed, 18 months after its approval, Unison Health and Community Services has met or exceeded all of its financial, operational, patient outcomes, customer satisfaction, and employee engagement goals.

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