Designing Integrated Healthcare Delivery Systems

Ted Ball
Managing Change, 2009

The major challenge facing the Ontario healthcare system's leadership over the next two to three years will be the implementation of the key components of the Made-in-Ontario Model of health service delivery. Healthcare leaders who thought their job was just to "govern" or "manage" their silo, will now discover that their talents/knowledge/insights are really needed to help design functional meaning into the way the delivery system will operate in the future. So we need our governance and managerial leaders to become "system designers" and "system architects." The challenge for the LHINs and for the service provider organizations is: how to design a high-quality, affordable delivery system that is focused on the best interests of the patients/customers and clients - who are also the funders and owners of the system.

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