Public Expectation and Patient Experience of Integration of Health Care: A Literature Review

Wendy A. Spragins and Diane L. Lorenzetti
The Change Foundation, June 2008

This is a review of the literature to report on the perceptions and expectations of patients and their families with respect to: ease of navigation through health care and related systems; the extent to which members of care teams within and across provider groups communicate with each other and exchange up-to-date, relevant information; patient and caregiver experiences of redundancies, delays and other disruptions resulting from a lack of coordination; the extent to which needs are overlooked or unaddressed; and the degree to which information follows patients as they travel through health care and related systems.

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